Shipping policy

Shipping Policy

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). Orders placed after 2 pm will be processed the next business day. You will receive a confirmation email once your order has been dispatched.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following delivery options:

Standard UK Delivery: £3.99 – Estimated delivery within 3-5 business days.

Express UK Delivery: £5.99 – Estimated delivery within 1-2 business days.

Free UK Delivery: For all orders over £50.

Items marked as "ships from New Zealand": £9.95 - estimated delivery 14-21 business days. Free UK delivery for orders over £150

Please note that delivery times may vary due to external factors such as weather, holidays, or courier delays.

International Shipping

We currently ship to select international locations. International shipping rates will be displayed at checkout. Delivery times vary by destination and may take up to 7-14 business days above delivery estimates above, depending on the country.

Customs duties, taxes, and import fees may apply for international orders, which are the responsibility of the customer.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and link to follow your parcel’s progress.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at info@hellopossums.co.uk We will work with you to investigate and resolve the issue.